Freedom Pass for people with MS
If MS affects your mobility, you could be allowed to travel for free on the bus, Underground, Docklands Light Railway (DLR), trams and National Rail in London.
It takes a little bit of effort to get a Freedom Pass, but could be worth it for the money you could save and the freedom to travel anywhere in London.
How do you get a Freedom Pass?
It depends what London borough you live in.
- For people in Harrow, visit the Harrow Council website or call them on 020 8901 2680 and ask to apply for ‘concessionary travel’.
In general, to get a Freedom Pass you need to:
- Get a letter of authorisation from your borough.
- Take the letter and two forms of ID (details below) to a Post Office and fill in the Freedom Pass application form.
Some boroughs, like Harrow, handle the second part for you.
Note: if you were born on or before 5 May 1951, you can get an older persons’ Freedom Pass even if MS does not affect your mobility. (Some people born between 1951 and 1955 could also get one — check if you are allowed.)
To get a letter of authorisation from your borough, you need to prove to them that one of these is true:
- Your MS has a long-term effect on your walking ability.
- Your MS has caused a long-term loss in the use of both arms.
- If you tried to get a driving licence, they would refuse to give you one because of your disability, and not because of any other reason.
- You are receiving the higher rate of the mobility part of Disability Living Allowance (DLA).
(There are some other disabilities — like blindness or learning difficulties — which also mean you can get a Freedom Pass, but they are less common in people with MS.)
If one of the above is true for you, you need to contact the borough where you live. They will tell you how to get a letter of authorisation from them for a Freedom Pass.
How do you contact your borough?
For people in Harrow, visit the Harrow Council website or call them on 020 8901 2680.
Follow other London boroughs, follow the link or call the number for the borough where you live:
- Barking & Dagenham — 020 8227 2334
- Barnet — 020 8359 4131
- Bexley — 020 3045 5329
- Brent — 020 8937 4001/4078
- Bromley — 020 8313 4672
- Camden — 020 7974 6435/5919
- City of London — 020 7332 1224
- Croydon — 020 8726 7100
- Ealing — 020 8825 5000
- Enfield — 020 8379 1000
- Greenwich — 020 8921 2388
- Hackney — 020 8356 6825
- Hammersmith & Fulham — 020 8753 5134
- Haringey — 020 8489 1865
- Havering – 01708 434 343
- Hillingdon – 01895 556 633/01895 250 111
- Hounslow — 020 8583 3073
- Islington — 020 7527 2000
- Kensington & Chelsea — 020 7361 2390
- Kingston upon Thames — 020 8547 6085
- Lambeth — 020 7926 5555
- Lewisham — 020 8314 9844
- Merton — 020 8545 3028
- Newham — 020 8430 2000 x71105
- Redbridge — 020 8554 5000
- Richmond — 020 8831 6312/6191
- Southwark — 020 7525 2141/2306
- Sutton — 020 8770 4578
- Tower Hamlets — 0207 364 5803
- Waltham Forest — 020 8496 3000
- Wandsworth — 020 8871 8871
- Westminster — 020 7641 2266
Your borough should have told you what you need to do next. Some of them will help you to get the Freedom Pass.
If they don’t, you have to personally take the letter to the Post Office — you cannot send someone else to do it for you.
You also need to take proof of identity, proof of address, and one (or sometimes two) passport-size photos. The Post Office will give you an application form for the Freedom Pass. You can fill it in there and hand it back to the Post Office to process.
What proof of identity do you need to take to the Post Office?
You must bring at least one of these as proof of identity:
- Current passport
- Medical card
- Birth certificate (unless your name has changed)
- Current driving licence
- Letter of pension entitlement
What proof of address do you need to take to the Post Office?
- Current council tax bill/letter/payment book
- Current council/housing association rent book/statement/letter
- Current television licence
You can also use these as proof of address, but they must be dated within the last 3 months:
- Gas/water/electricity bill (not mobile phone bill)
- Bank statement/building society statement
- Credit card statement
- HM Revenues and Customs letter
- Department for Work and Pensions (DWP) letter
- Occupational pension letter